bda9 Privacy Policy
Your personal information is completely safe with us — we protect your privacy using SSL encryption and strict data protection practices.
Introduction and Scope
This privacy policy applies to all users of the bda9 platform. By using the bda9 website or services, you are considered to have agreed to the terms described in this policy.
bda9 is a safe and trusted online gaming platform for players in Bangladesh. We believe that protecting your personal information is essential. In this privacy policy, we explain what types of information we collect, how it is used, who it is shared with, and what your rights are.
Information you provide when registering on our platform, managing your account, or using any of our services is processed under this policy. bda9 always gives your privacy the highest priority and we are committed to complying with applicable laws and regulations.
Data Collection and Use
What Information We Collect
The following types of information may be collected when you register and use services on the bda9 platform:
- Full name, date of birth, and national identity card number (for verification)
- Email address and mobile number
- bKash, Nagad, Rocket, or Upay account details (for transactions)
- Device information, IP address, and browser type
- Activity logs and gaming history on the platform
Purpose of Data Collection
Collected information is used only for specific and legitimate purposes:
- Account creation, verification, and management
- Processing deposit and withdrawal transactions
- Fraud and money laundering prevention
- Providing customer service and technical support
- Communications regarding promotional offers and bonuses
- Ensuring responsible gaming
Data Storage and Security
Your information is stored with the highest level of security. Our security measures include:
- SSL (Secure Socket Layer) encryption — used for all data transfers
- Encrypted database storage on secure servers
- Regular security audits and vulnerability testing
- Restricted staff access — only authorized personnel can view data
- Two-Factor Authentication system
Sharing Data with Third Parties
bda9 never sells your personal information or transfers it to unauthorized parties. Information may be shared only in limited cases:
- At the request of government authorities to meet legal obligations
- With bKash/Nagad/Rocket/Upay services for payment processing (transaction data only)
- With trusted partners for fraud prevention and security verification
- With your explicit consent
Cookies and Tracking Technologies
Our website and platform use cookies and similar technologies. These are used to:
- Maintain login sessions
- Remember user preferences
- Analyze platform performance
- Detect fraudulent activity
You can control cookies from your browser settings. However, disabling cookies may cause some services to not work properly.
Data Retention Period
Your information is stored for a defined period of time. General guidelines:
- Active account data: for as long as the account remains active
- After account closure: minimum 5 years (for legal reasons)
- Transaction records: for the period required under applicable law
- Cookies and session data: short-term, generally deleted at the end of a session
Data Processing Details
The table below summarizes what data we collect, why we collect it, and the legal basis for doing so.
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Identity verification data (name, date of birth, NID) | KYC process, age verification (21+), fraud prevention | Legal obligation and contractual necessity |
| Contact information (email, mobile) | Account communications, security alerts, service updates | Contractual necessity and legitimate interest |
| Financial information (mobile banking number) | Processing deposits and withdrawals | Contractual necessity |
| Technical data (IP, device) | Security, fraud detection, service quality improvement | Legitimate interest |
| Gaming activity data | Responsible gaming monitoring, bonus eligibility verification | Contractual necessity and legitimate interest |
| Marketing preferences | Promotional communications (with your consent) | Consent (withdrawable) |
Your Rights
As a bda9 user, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
You can request to know what information we hold about you and receive a copy of it.
Right to Rectification
If there are any errors or inaccuracies in your information, you can request that they be corrected.
Right to Erasure
In certain circumstances you can request that your data be deleted, provided there is no legal obligation requiring us to retain it.
Right to Restrict Processing
For specific reasons, you can request that processing of your data be temporarily suspended.
Right to Data Portability
You can request that data collected on the basis of your consent be provided to you in a common format.
Right to Withdraw Consent
You can withdraw consent given for marketing communications or optional data processing at any time.
Protection of Minors
bda9 is a 21+ platform. This platform is operated for those aged 21 and above only.
bda9 does not intentionally collect information from anyone under the age of 21. We verify age at the time of registration. If for any reason we become aware that information has been collected from a minor, we will immediately close that account and delete the associated data.
If you believe a minor is using our platform, please let us know at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.
Security Breaches and Response
bda9 uses the most up-to-date technical measures to protect your data. However, no method on the internet is 100% secure. If a security breach occurs that poses a risk to your rights or freedoms, we will:
- Notify affected users as quickly as possible
- Inform you of the nature of the incident, its potential impact, and the steps we are taking to address it
- Take swift technical action to limit damage
- Notify relevant authorities where applicable
If you notice any suspicious activity on your bda9 account, contact us immediately via our 24/7 live chat or at [email protected].
Policy Changes
bda9 may update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address and the updated policy date will be noted on this page.
Continuing to use the platform after a policy update will be considered as your agreement to the new policy. We therefore recommend that you visit this page regularly. Previous versions of this policy may be available upon request.
This privacy policy was last updated in January 2026. Contact our support team to find out about any changes from a previous version.
Contact and Support
If you have any questions about this privacy policy or wish to exercise your rights, contact us through the following.
Live Chat
24/7 live chat support in Bengali is available. Use live chat for the fastest response.
For privacy-related requests:
[email protected]